Privacy Policy

Last updated: November 16, 2025

Introduction

Apex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading analysis platform.

By using Apex, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

  • Email address (for account creation and notifications)
  • Username and password (encrypted)
  • Profile preferences and settings

Trading Analysis Data

  • Trading pairs you analyze
  • Watchlist configurations
  • Alert preferences and history
  • Analysis history and results

Usage Information

  • Feature usage patterns
  • Login activity and timestamps
  • Credit usage history
  • Browser type and device information

Payment Information

  • Cryptocurrency wallet addresses (for payments only)
  • Transaction hashes (blockchain records)
  • Payment amounts and dates
  • Note: We do NOT store credit card information

How We Use Your Information

  • Platform Operations: Provide and maintain our analysis services
  • Personalization: Customize your experience and remember your preferences
  • Notifications: Send alerts for watchlist triggers and system updates
  • Analytics: Improve platform performance and feature development
  • Security: Detect fraud, abuse, and unauthorized access
  • Support: Respond to your questions and technical issues
  • Compliance: Meet legal obligations and enforce our terms

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data transmission uses HTTPS/TLS encryption
  • Password Security: Passwords are hashed using bcrypt with salt
  • Database Security: PostgreSQL with access controls and regular backups
  • API Security: JWT token-based authentication with expiration
  • Infrastructure: Secure cloud hosting with DDoS protection

Data Retention: We retain your account data as long as your account is active. Analysis history is kept for 12 months. You can request data deletion at any time by contacting support.

Third-Party Services

We use the following third-party services to operate our platform:

Market Data Providers

Binance, KuCoin, Bybit, Bitget, and other exchanges for real-time price data

Telegram Integration

Telegram Bot API for alerts and notifications (requires user authorization)

Payment Processing

Cryptocurrency payment gateways for credit purchases (we do not store wallet private keys)

Cloud Infrastructure

Cloud hosting providers for platform infrastructure and database storage

Your Privacy Rights

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data
  • Export: Download your analysis history and data
  • Opt-Out: Unsubscribe from marketing emails (service emails still required)
  • Portability: Receive your data in a machine-readable format

To exercise any of these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in (essential cookies)
  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Improve user experience

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

Data Sharing and Disclosure

We do NOT sell your personal information. We may share data only in these cases:

  • Service Providers: Third-party vendors who help operate our platform (under strict confidentiality agreements)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In case of merger, acquisition, or sale of assets (users will be notified)
  • With Your Consent: Any other sharing requires your explicit permission

International Data Transfers

Apex operates globally. Your data may be transferred to and stored in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Apex is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately for removal.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of Apex after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: [email protected]

Support: [email protected]

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